Be Our Guest: Revised and Updated Edition

The Disney Institute & Theodore Kinni

Book 1 of The Disney Institute Leadership Series

Language: English

ISBN Kobo

Business and Economics Fiction - Young Adult Français; Español and More Kids Reference School Tools

Publisher: Disney Book Group

Published: Dec 16, 2011

Description:

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.